FAQ

When can I expect to receive my order?

Processing times (the amount of time from when your order is received to when it's shipped) are approximately 7-10 business days. If you need an item before a specific date, please send us a message before placing an order. Please note that unless a date is specified, items may take longer to process. 

ALWAYS contact us directly if you need your item by a specific date, and we will try our best to get it to you by then (within reason). We are unable to guarantee specific delivery dates due to delayed USPS processing and delivery times.

 

What is cellulose acetate? Is it sustainable?

Cellulose acetate is a plant based bio-plastic made from cotton and wood pulp fibers, so it’s biodegradable and sustainable! Our custom acetate pieces come from a European company that has been producing the highest quality acetate since the 19th century.

Cellulose acetate can look very similar to acrylic or resin, other popular materials for jewelry — but don’t let looks fool you. We chose to work with acetate over acrylic because of its unmatched sustainability and renewable characteristics. Unlike acrylic, cut-offs and scraps that are produced during the manufacturing process of cellulose acetate can be easily reused and recycled, producing much less waste. Acetate is also much more naturally flexible, whereas other similar looking plastics become increasingly brittle as they age. 

 

Same question… but about polymer clay?

Polymer clay is a moldable, sculptable type of vinyl that cures to a permanently hardened state with heat. Calling it "clay" is actually a bit of a misnomer, since it is in no way related to kiln-fired ceramic clay. Polymer clay is one of the coolest, most underrated, and most versatile art mediums out there, in our humble opinion. It is extremely lightweight and bends before breaking, making it an ideal medium for many types and styles of jewelry. 

Each color of clay is individually mixed and pigmented in our studio before shapes are cut and sculpted. From there, we heat every small batch until the pieces are fully cured to a durable, slightly flexible permanent state. Once cooled, each piece goes through a rigorous finishing process which can include multiple rounds of polishing, sealing, and drilling. Finally, we assemble the finished components into one-of-a-kind sculptural jewelry. 

Polymer clay is technically a type of plastic (polyvinyl chloride), so therefore not environmentally sustainable. However, environmental sustainability is not the only kind of sustainability that matters, and we believe that our business practices help to offset the impact of a polymer-based material. We use relatively small quantities, making only what we can reasonably sell in very small batches, each piece of jewelry is handmade from scratch from start to finish, scraps and offcuts are always re-used, the maker is paid a fair living wage, and we support other local, U.S. based suppliers and sources for the production of our jewelry. That's human sustainability! 

 

How should I care for my earrings?

Polymer clay is a slightly flexible material when cured, and it can be easily scratched by harder materials such as metal. Be sure to store your earrings carefully away from other metal jewelry and humidity (save the box they come in for easy storage)! Unlike ceramic or porcelain, polymer clay will not shatter if dropped, and bends before breaking -- but remember that metal parts and pearls CAN be damaged by being dropped. Please take care and keep in mind that each earring is handmade, wearable art. 

Makeup or other dirt can be removed from clay components by very gently going over dirty spots with a q-tip dipped in rubbing alcohol or acetone (if earrings are matte, acetone may be used- if not, use rubbing alcohol).

Brass components may tarnish and darken over time if exposed to water and oils from the skin, but can be easily cleaned with a soft jewelry cloth and/or tarnish remover. 

 

Can I request customization on an item? What if it’s something you don’t have in your store?

We generally do not take custom orders for earrings (including changing the colors of existing designs shown in the shop), but if you are a bride looking for custom bridal party earrings or a retailer interested in custom designs for wholesale, please send us a message. We reserve the right to accept customs on a case by case basis, and custom orders may incur extra charges.

 

Do you offer wholesale?

Yes, please visit the Wholesale page for more information!